I read a lot of return policies when I shop on the web.  Usually, it translates to "Blah, blah, blah.  Jump through these hoops."  I have a better idea.  Let's talk.

Contact me with the answers to these three questions to get the ball rolling:

- What item is it?
- What's the issue?
- How would you like this issue solved?
 
Sure, I could make up lots of rules and whatnot.  Instead of making you jump through hoops or pick from a list of solutions that you're not crazy about, I would rather listen to and work with you to solve the issue. 

I want you to be happy with everything you purchase from me.